Shipping Policy
This page explains the basic delivery arrangements for the NestaroLiving (hereinafter referred to as “we,” “our,” or “us”) online store. This Shipping Policy introduces information such as delivery areas, shipping fee calculations, order processing time, and logistics transportation procedures. Once a user submits an order on the website and the order enters the processing stage, it is generally considered that the user has read and understood the information described on this page.
1. Shipping Area
Currently, shipping services are available within the United States only.
The shipping address must be located within the United States in order for the order to enter the delivery process.
Shipping services are not currently available outside the United States, and therefore the system only accepts orders with U.S. delivery addresses.
2. Shipping Fees
Shipping costs are calculated based on the order amount and will be displayed on the checkout page.
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Orders equal to or above $90 (including $90) qualify for free shipping.
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Orders below $90 will incur a flat shipping fee of $10.99.
The exact shipping cost will be shown on the checkout page before the order is submitted.
3. Order Cut-Off Time
Order processing generally follows the website’s business hours:
Business Hours:
GMT 8:00 – 18:00
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If an order is placed before 18:00, order processing usually begins on the same day.
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If an order is placed after 18:00, processing usually begins on the next business day.
If an order is submitted during holidays or outside business hours, processing will begin on the next available working day.
4. Order Processing Time
After payment has been completed, the order typically enters the order processing stage.
This stage may include order confirmation, product preparation, packaging, and arranging logistics transportation.
The order processing time is usually 1–3 business days.
5. Shipping Time
Once the order has been shipped, the package enters the logistics transportation stage.
Based on logistics arrangements, the estimated overall shipping time is typically 9–15 business days after shipment.
Actual delivery times may vary due to factors such as logistics routes, weather conditions, or processing at transportation hubs.
6. Shipping Carriers
After shipment, packages may be transported by the following logistics carriers:
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SEUR
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Redur Spain
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MRW
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United States Postal Service (USPS)
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PackLink
The specific carrier information will usually be provided in the shipment notification email.
7. Order Tracking
After an order has been successfully submitted and payment is completed, the system usually sends an order confirmation email. The email may include:
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Order number
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Payment record
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Logistics carrier information
Users may check the delivery status through the “Order Tracking” page on the website.
By entering the order number along with the email address or phone number associated with the order, users can view the shipping progress.
8. Responsibility Notice
During the delivery process, the following situations should be noted:
Damaged or Lost Products
If a package is damaged during transportation or fails to arrive, users may contact customer service and provide the order details and related information for further verification.
Shipping Changes or Cancellation
Once the order has entered the processing stage or has been shipped, shipping information may no longer be modified or canceled. Customers may contact customer service to check the current order status.
Shipping Address Responsibility
Users should ensure that the shipping address provided during checkout is accurate and complete. If delays or returns occur due to incorrect or incomplete address information, this may affect the delivery process.
9. Delivery Inspection
When the package arrives, it is recommended to perform a brief inspection before signing for delivery, such as:
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Confirming whether the outer packaging shows obvious damage
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Checking whether the package seal is intact
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Verifying that the quantity of items matches the order record
If any abnormal situation is found, customers may report it through the customer service channels.
10. Contact Information
If you have questions regarding order delivery or shipping arrangements, you may contact us through the following methods:
Address:
49 BAYLOR HILL RD, SPENCER, WV, 25259, US
Customer Service Phone:
+1 (681) 510-8534
Customer Service Email:
smoothhelp@nestaroliving.com
Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:30 (U.S. Time)
This page explains the website’s order delivery arrangements.