Order Cancellation Policy
Order Cancellation Policy
This page explains the basic arrangements for order cancellation at the NestaroLiving (hereinafter referred to as “we,” “our,” or “us”) online store. This Order Cancellation Policy is intended to help users understand the cancellation options that may apply at different stages of order processing, as well as the application procedures and refund arrangements.
By completing an order on this website and continuing to use the services, users are generally considered to have read and understood the information described on this page.
1. Situations Where Order Cancellation May Apply
After an order is submitted, it enters different processing stages. Therefore, whether an order can be canceled generally depends on the current processing status of the order.
If the order is within 48 hours after submission and has not yet entered the shipping stage, a cancellation request can usually be submitted. After the order status is confirmed, the order may proceed to the cancellation review process.
If the order was submitted more than 38 hours ago, or if the order has already entered the shipping arrangement stage, it generally cannot be canceled directly. In such cases, users may wait until the product is delivered and then submit a return and refund request through the after-sales service process.
For detailed information about the return procedure, please refer to the website’s Return and Exchange Policy page.
2. Cancellation Request Procedure
If you wish to cancel an order, the request can usually be submitted through customer service channels.
First, users may contact customer service via email or telephone and explain the request to cancel the order. When submitting the request, it is recommended to provide the order number, payment confirmation, and other relevant order information so that the order record can be verified.
After receiving the request, the customer service team will review the current order status. If the order meets the cancellation conditions, the processing result will usually be communicated through the contact information provided by the user, and the order will proceed to the refund processing stage.
3. Refund Arrangements
Once the cancellation request has been approved, the corresponding order amount will generally be processed using the original payment method.
Refund Method
The refund amount will usually be returned to the payment card account used when placing the order, such as Visa or MasterCard.
Processing Time
Different banking institutions may have different processing cycles. Under normal circumstances, the refund record is expected to appear in the account within 3–5 business days.
If the refund does not appear within this timeframe, users may contact customer service to check the refund status. For more details regarding the refund process, please refer to the website’s Refund Policy page.
4. Contact Information
If you need to check the status of a cancellation request or inquire about your order, you may contact us through the following methods:
Address:
49 BAYLOR HILL RD, SPENCER, WV, 25259, US
Customer Service Phone:
+1 (681) 510-8534
Customer Service Email:
smoothhelp@nestaroliving.com
Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:30 (U.S. Time)
This page forms part of the website’s order cancellation policy explanation.