Additional Legal Notice
This page provides supplementary information regarding product sales, order fulfillment, and user rights for the NestaroLiving (hereinafter referred to as “we,” “our,” or “us”) online store. This Additional Legal Notice is intended to help visitors better understand the website’s operational model, transaction processes, and related service arrangements.
By continuing to browse the website or perform order-related actions, users are generally considered to have read and understood the information described on this page.
1. Commercial Transparency
We provide users with channels to browse and purchase products through our website. Product pages typically display product images, basic specifications, and price information, allowing users to understand the general details of a product before placing an order.
Product information on the page may be adjusted due to inventory changes or page updates. Therefore, when submitting an order, users may refer to the information displayed on the page at that time. This approach allows users to more clearly understand product prices and related details while browsing.
2. Business Model and Shipping Arrangements
This website primarily offers product sales through an online platform. Users can browse products, select items, and complete the order submission and payment process directly through the website.
Once payment for an order has been completed, the order generally enters the processing stage, which may include order confirmation, product preparation, packaging, and subsequent logistics arrangements. After shipment, the package will be delivered according to the logistics process to the shipping address provided in the order.
3. Taxes and Customs Information
Within the product pricing structure, certain costs related to product sales are typically included in the product price, which may include Value Added Tax (VAT) and similar charges.
Orders are generally delivered using the DDP (Delivered Duty Paid) shipping method. Under this arrangement, transportation and customs-related costs are usually handled during the logistics process. Therefore, the amount displayed on the checkout page generally represents the total amount payable for the order.
4. Cancellation and Refund Information
After receiving a product, if users wish to request a return or exchange, they may submit a request through the website’s after-sales service process.
The website provides a 35-day return and exchange period. Within 35 days after receiving the product, users may submit a return or exchange request depending on the product condition. After the request is submitted, it will generally be reviewed based on the order records and product condition and handled according to the relevant procedures.
For detailed steps, users may refer to the relevant after-sales policy pages on the website.
5. Payment and Data Protection
Order payments are typically completed within a secure payment environment. Payment card information used during the transaction is only utilized for payment verification and transaction confirmation.
The website system does not store users’ payment card information. Order-related data is generally used only for order processing, shipping arrangements, and customer service communication.
6. Product Description and Service Scope
Images and descriptions displayed on product pages are intended to help users understand the appearance and basic information of the products. Due to differences in photography conditions or display devices, slight variations may occur between the product images shown on the website and the actual product.
If a product has quality issues or does not match the order information after delivery, users may submit a request through the after-sales service channels for further handling based on the order records.
7. Complaints and Contact Channels
If users need to report an issue or inquire about an order during order processing, delivery arrangements, or after-sales service, they may contact us through customer service channels.
Address:
49 BAYLOR HILL RD, SPENCER, WV, 25259, US
Customer Service Phone:
+1 (681) 510-8534
Customer Service Email:
smoothhelp@nestaroliving.com
Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:30 (U.S. Time)
8. Dispute Resolution
If issues arise during the use of website services or order transactions, users are generally encouraged to first contact customer service for communication and resolution.
We comply with applicable U.S. laws, including relevant GDPR-related data protection principles. We reserve the right to update this policy and will notify users of any relevant changes.