Privacy Policy
Welcome to the NestaroLiving (hereinafter referred to as “we,” “our,” or “us”) online store. This page explains how information may be collected, used, and managed when users visit the website, browse products, submit orders, or communicate with customer service. This Privacy Policy outlines the basic principles the website follows when handling information.
By continuing to browse or use the services on this website, users are generally considered to have understood the contents described on this page.
1. Scope of the Policy
This Privacy Policy applies to activities carried out on this website, including browsing product pages, submitting orders, checking order information, or contacting customer service.
During the operation of the website, the system may record certain information related to visits, such as device information, page visit records, or order-related data. This information is generally used to support website operations, order processing, and customer service communication.
This policy applies to the online service environment provided by this website.
2. Information Collection and Cookies Technology
When users visit the website, the system may use Cookies or similar technologies to record certain browsing data. Cookies are a browser storage technology used to identify visiting devices and record certain browsing preferences.
Cookies may be used for purposes such as:
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Maintaining the basic functionality of website pages
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Recording user browsing behavior
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Saving browsing preferences or page settings
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Analyzing website traffic and improving page structure
Users can manage Cookies through their browser settings, such as allowing, restricting, or deleting stored Cookies.
3. Use and Sharing of Information
Information collected during website operations is generally used for purposes related to website services, including:
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Processing orders and arranging delivery
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Sending order-related notifications to users
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Providing customer service support
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Managing order records and account information
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Improving website user experience
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Maintaining system security and identifying abnormal activities
During order delivery or service communication, certain necessary information may be used to complete related service processes.
4. Data Storage and Cookies Management
User information may be stored within the system for purposes such as order records, customer service support, and necessary data management.
Cookies data is mainly used to record browsing preferences, maintain website functionality, and analyze website usage. When Cookies technology is used, the website will usually provide relevant notifications. After understanding how Cookies are used, users may authorize their use or manage them through browser settings.
The use of Cookies requires user awareness and authorization.
5. User Data Rights
According to data protection principles, users may exercise certain rights regarding their personal information under specific circumstances, including:
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Right of Access: To understand what personal information the website holds
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Right to Rectification: To correct inaccurate or incomplete information
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Right to Erasure: To request deletion of relevant data under certain conditions
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Right to Restrict Processing: To limit the processing of data in certain situations
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Right to Withdraw Consent: To withdraw consent for data processing based on user authorization
If users wish to exercise these rights, they may submit requests through customer service channels.
6. Legal Basis for Data Processing
During information processing, we follow the data protection principles referenced under GDPR policies. Common legal bases for processing include:
Performance of a Contract
Used for order processing, delivery arrangements, and providing the purchased products or services.
Explicit Consent
When users voluntarily subscribe to newsletters or participate in marketing activities, their information may be used to send updates.
Compliance with Legal Obligations
Certain information may be used for tax records, accounting purposes, or regulatory requirements.
Legitimate Interests
Used to improve user experience, analyze website usage, and detect potential fraudulent activity.
Contact Information
If you have questions regarding this Privacy Policy or how information is handled, you may contact us through the following methods:
Address:
49 BAYLOR HILL RD, SPENCER, WV, 25259, US
Customer Service Phone:
+1 (681) 510-8534
Customer Service Email:
smoothhelp@nestaroliving.com
Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:30 (U.S. Time)
This page explains the basic principles of how information is managed on the website.