Refund Policy
This page explains the basic arrangements for refund processing at the NestaroLiving (hereinafter referred to as “we,” “our,” or “us”) online store. This Refund Policy applies to transactions in which payment has been completed and an order record has been generated on this website. When a cancellation request or return request has been reviewed and enters the refund process, the related amount will be handled according to the established procedures.
By completing payment for an order on the website and continuing to use the services, users are generally considered to have understood the contents described on this page.
1. Situations Eligible for Refunds
During the order transaction process, the order amount may enter the refund processing stage in the following situations:
Approved Order Cancellation
When a user submits a cancellation request and it is approved after verification, the order status will be updated accordingly. Once the order is confirmed as canceled, the corresponding order amount will typically enter the refund processing stage.
Approved Return Request
If a user submits a return request through the after-sales process and returns the product as required, the order amount will enter the refund process after the returned product has been inspected and confirmed to meet the return conditions.
During the actual processing procedure, steps such as order record verification or product condition inspection may affect the processing timeline.
2. Refund Method
Refunds are usually processed using the original payment method.
If the order was paid using a Visa or MasterCard payment card, the refund will generally be issued back to the corresponding payment card account.
Different banking institutions may have varying processing cycles. Based on common processing times, refund records are typically expected to appear in the account within 3–5 business days.
If the refund does not appear within this time frame, users may contact customer service to inquire about the refund status.
3. Possible Delays in Refund Processing
In some cases, the refund process may be affected by certain factors, such as:
-
Extended processing time within the banking system
-
Payment information requiring additional verification
-
The order still being in the review or processing stage
If the refund record has not been updated within the expected timeframe, users may provide the order number and contact customer service to check the current processing status.
4. Responsibility Notice
Refund processing is generally based on order records, return verification results, and confirmation from the payment channel. Since different banking institutions may process refund records at different speeds, the time required for the refund to appear may vary depending on the payment provider.
Submitting a refund request or completing the related after-sales process generally indicates that the user understands and accepts the refund procedures described in this policy.
5. Contact Information
If you need to check the refund progress or obtain information regarding your order, you may contact us through the following methods:
Address:
49 BAYLOR HILL RD, SPENCER, WV, 25259, US
Customer Service Phone:
+1 (681) 510-8534
Customer Service Email:
smoothhelp@nestaroliving.com
Service Hours:
Monday to Friday
9:00–12:00 and 14:00–18:30 (U.S. Time)
This page forms part of the website’s refund policy explanation.